Welcome to Buurtzorg Australia’s Academy


The Buurtzorg Academy offers a dedicated training and coaching program that will accompany participants along the pathway to a Buurtzorg inspired transformational pathway or advanced learning needs. This is dedicated to Australia for Australian organisations.

The academy allows for flexibility and units can be customised to fit your needs. Choose our preset structure or register for selected course components. Just keep in mind, some of these components must be completed with a pre-requisite unit. We also have a fully customisable Buurtzorg Bootcamp over a week period.

The Buurtzorg Bootcamp is a 5 day on-site course that includes comprehensive, deep-dive training across Buurtzorg modules. The course is suited to beginner through advanced practitioners, business analysts, and leaders. The course content includes many of the units listed further down this page but in summary:

  • Student guide and training supplements
  • Instructor led training sessions
  • Hands on exercises

If you’d like to host the Academy Bootcamp at your organisation’s location, contact us to discuss the possibilities.

Course location and dates Registration  Academy  Module 1 Buurtzorg Bootcamp Optional individual units
Perth, WA August 5th-9th, 2019 $195 p/p $2,970 p/p NA $440-$880 p/p
All sites, year round $99 p/p NA $9,900* for up to 10 people $440-$880 p/p

*Bootcamp flat rate with a maximum of 10 participants. Covers a total of 30 hours intensive full time training, workshops and catered lunches (9am-3:30pm) held on your site.

Optional individual units can only be selected with the Academy Module 1 or Buurtzorg Bootcamp.

All prices are inclusive of GST.

Any travel including hotel, meal and other expenses will be charged in addition where necessary, for the bootcamp training co-ordinator/s.

Our information brochure is now available online in PDF. Get your information brochure here.



Transformational Program Use : Foundation Phase 
Module 1 : Unit 1 – Introduction module – Buurtzorg the principles and self-managed teams  
Recommended Attendees: Care Staff, Back Office Reps, Heat Shield Rep, Executive Team Selection 


Pre workshop material –  (prior to the first workshop) to be made available 

  • What is Buurtzorg philosophy  
  • Why it’s important to change 
  • Responsibilities of each role 


Workshop 1 

Unit 1.1 Principles behind the Buurtzorg philosophy   

Global interest in Buurtzorg is at an all time high and the most frequently asked question relates to identifying the principles of Buurtzorg. Is Self-management a principle? In this unit we will make a start with explaining what the values, principles and beliefs are that the Buurtzorg system is based on and explain why it is important that the client’s holistic needs are fully understood. An operational overview of the onion model and the interaction between client – care provider and the surrounding formal and informal networks will be provided. 

Goal : Develop an intimate understanding about the structured principles of Buurtzorg and learn how to apply this way of working for your industry.  

Session time: 3-4 hours 

Session type: Participant Workshop

Transformational Program Use : Foundation Phase 
Module 1 : Unit 2 – Introduction module – Team Dynamics for self-managed teams  
Recommended Attendees: Care and Support Staff 


Workshop 2

Unit 1.2 Self-management and Independence  

Buurtzorg works with POP’s and TOP’s (personal and team development planning) in self-steering teams. In this unit, we will explain why self-management is a means and not an end itself and what are the consequences of self-management for participating groups? This will also introduce the concepts of the solution driven method of interaction (Refer unit SDMI or full training) 

Goal: Learn how to create a sustainable model of self-management with the inclusion of personal and team development planning. 

Session time: 2-3 hours 

Session type: Participant Workshop  


Transformational Program Use : Foundation Phase 
Module 1 : Unit 3 – Introduction module – Communication in Self-Managed Teams 
Recommended Attendees: Care Staff 


Workshop 3 

Unit 1.3 Effectively communicating 

First Coffee then Care. Perhaps for some its First Tea then Care. Either way, it’s all about relationships. This module will take participants on a journey to explore the importance of Buurtzorg relationships and to the core principle of the SDMI in making choices, feeling and taking responsibility for them with-out wasting energy in communication. Participants will also be able to run meetings and provide feedback. 

 Goal : Learn new communication types for self-managed teams, including clear, direct and respectful communication and communication in daily life. Participants will learn how to categorise habitual, solution driven and ‘normal’ communication which is used in daily life in the context of self-management. 

 Session time: 3 hours 

Session type: Participant Workshop  


Transformational Program Use : Foundation Phase 
Module 1 : Unit 4 – Introduction module – Compliance in self-managed teams 
Recommended Attendees: Heat Shield Rep, Back Office Rep, Care Staff, Executive Team Selection 


Workshop 4 

Unit 1.4 Compliance, Registration and sector knowledge development 

  • Principles training on new policy changes for autonomous team development
  • Applying principles of the broader NDIS and My Aged Care framework (compliance) including behaviour supports
  • Exploring Occupational Health and Safety requirements in autonomous teams 

 Session time: 3 x 3 hours 

Session type: Participant Workshop  


Transformational Program Use : Foundation Phase 
Module 1 : 3 x Clustered Units 
Recommended Attendees: Heat Shield Participants, Back Office Participants, Care Staff, Executive Team Selection 


Workshop 5 –  3 x clustered units

Unit 1.5  The onion model 

The Buurtzorg model strives to provide solutions for clients who require care but want to maintain their independence and improve their quality of life. The Buurtzorg designed Onion Model serves as the starting point where  the client is placed as the centre focus. The formal and informal caregivers make the layers around the center. Designed and built knowing that everyone’s life situation is unique and that determines how the he or she perceives the world. 

Goal: Learn how to adapt and utilise the ´Onion model’ in your sector and how a team uses this within their structured approach. It is to become second nature in thinking why and how to deliver services and that every individual has their specific needs and values in life. Participants will develop awareness and understanding that more independent individuals are worth striving for. 

Session overview: Deep dive into the ´Onion model´ and develop skills that support and enhance your day to day practice. This unit will also develop the skills necessary so not to see people as a patient or a client but as an individual with his or her own social environment and how to use it to make greater outcomes for those involved 

 Session time:  1.5 hours 

Session type: Participant Workshop 


Unit 1.6 Being a care professional with the Buurtzorg principles  

What does it mean to work as a professional in a Buurtzorg way? Learn and discover what the advantages and challenges are but also what the responsibilities will be as a professional, both within a team and for clients.  

Goal: Identify how to see yourselves in the community and reassess what the current roles are in the day to day life of  clients and colleagues. With being a member in a self-steering team there are certain responsibilities.

Session overview:  Learn how to support each other and how to get to keep fun during work. 

Session time:  1.5 hour 

Session type: Participant Workshop 


Unit 1.7  Communication between formal and informal caregivers  

How to set up a network between formal and informal caregivers around the client may be more difficult than expected. This unit will teach how to get the family, neighbour and community involved around the domestic care of the client and what safeguards look like in these situations. 

 Goal: Develop techniques to establish communication networks around the client and integrate this into the self-steering team, informal network and formal networks, whilst always targeting the wellbeing of the client. 

Session overview: Learn by practicing – Participate in case studies to create specific networks around the client in metropolitan and remote settings (Think ´Onion Model´).  

Session time:  1 hour 

Session type: Participant Workshop

Transformational Program Use: Test and Learn
Module 1 : Unit 8 –  Structure of the back office
Recommended Attendees: Heat Shield Participants, Back Office Participants, Care Staff, Executive Team Selection 


Workshop 6

Unit 1.8 – Designing a new look back office and supporting heat-shield

With every team responsible for their own care and administration you will not need an extensive back office. Nevertheless, there are certain things that are better arranged from a central location. Backoffice staff tasks certainly differ and may extend between personal and salary administration to a care helpline for those moments when the care worker is not exactly sure what is or what is not within their job description or of what to do in extraordinary situations with a client.  

Goal: To understand what the benefits are from a less extensive back office, we will also clarify what typically would be tasks for the teams and what would be tasks for the different segments of the back office. 

Session 1 (AM): Seminar to develop an understanding of the back office framework and what services are completed by a back office and why it is so important to take responsibility in a self-steering team. 

 Session 2 (PM): Workshop on how to keep the back office small and effective and what can be done to make work for the care professional as effective as possible. 

 Session time: 1 day 

Session type: Seminar and Participant Workshop  



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