What does it take to be a client centred organisation?

Looking to a more developed and mature environment for client centred operations, we can look at the UK. We can borrow guiding ideas or concepts regarding the decision for change. In a brilliant paper by Williams and Sanderson (2010), some key elements can be taken. After all, the paper is based on a reflection on years of learning about client centred organisations. They propose 7 key elements (and associated learning and reflecting exercises), which they assume to be the foundation of person-centred organisations:

  1. Visionary leadership
  2. Shared values and beliefs
  3. Outcomes for Individuals
  4. Community focus
  5. Empowered and valued Staff
  6. Individual and organisational learning
  7. Partnership

We believe most organisations would consider leaders having these key responsibilities:

  1. Establishing direction (vision and strategies for producing the change necessary to achieve the vision)
  2. Aligning people to the direction (communicating vision in ways that influence people to make it happen)
  3. Motivating and inspiring (encouraging people to overcome barriers and obstacles to change).

In considering the Australian market, we focus with similar attributes towards our clients and their organisations in order to deliver the most efficient development strategies and plans.

Do you know about the Buurtzurg model? Check out our summary of the basics here: www.future-proof.com.au/buurtzorgmodel

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