What does it take to be a client centred organisation?
Looking to a more developed and mature environment for client centred operations? It is possible to borrow guiding ideas or concepts regarding the decision for change. In a brilliant paper by Williams and Sanderson (2010), some key elements can be taken. After all, the paper is based on a reflection on years of learning about client centred organisations. They propose 7 key elements (and associated learning and reflecting exercises), which they assume to be the foundation of person-centred organisations:
- Visionary leadership
- Shared values and beliefs
- Outcomes for Individuals
- Community focus
- Empowered and valued Staff
- Individual and organisational learning
How does this fit with your organisation’s view of person-centred experiences?